Terms and Conditions

Terms and Conditions of Training Services

Last updated: 15 August 2026

1. About these Terms

1.1 Who we are

These Terms and Conditions are issued by Laykas Group Ltd, trading as London Training for Excellence.

Laykas Group Ltd is a company registered in England and Wales under company number 08459761, with its registered office at:

198-206 Acton Lane
Unit C
London
NW10 7NH
United Kingdom

VAT Registration Number: GB197499824

In these Terms, “LTFE”, “we”, “us” and “our” mean Laykas Group Ltd trading as London Training for Excellence.

1.2 What these Terms cover

These Terms govern the supply of training, learning and related services by us, including:

• classroom training;
• virtual instructor-led training;
• bespoke and in-house training;
• executive coaching and related professional development services;
• digital learning content and course materials;
• assessments, certificates and related learning services; and
• any other training or professional development service identified in a Booking Confirmation.

1.3 Important distinction between Business Customers and Consumers

Some provisions of these Terms apply differently depending on whether you are a Business Customer or a Consumer.

A Business Customer is any person or organisation purchasing Services wholly or mainly for purposes relating to a trade, business, craft or profession. This includes companies, partnerships, government departments, public bodies, employers, agents and organisations purchasing training for their personnel.

A Consumer is an individual purchasing Services wholly or mainly for purposes outside their trade, business, craft or profession.

Where a provision is stated to apply only to Business Customers or Consumers, it applies accordingly.

1.4 Delegates

A Delegate means any individual nominated to attend or receive the Services.

Where a Business Customer makes a booking for one or more Delegates, the Business Customer remains responsible for payment and for ensuring that its Delegates comply with those provisions of these Terms that apply to them.

1.5 Booking Confirmation

A Booking Confirmation means our written confirmation accepting a booking and may include an order confirmation, accepted quotation, proposal, invoice, booking form or other written confirmation issued by us.

2. Formation of the Contract

2.1 When a Contract is formed

Submitting an enquiry, purchase order, booking request or online order does not by itself require us to accept the booking.

A binding contract is formed when we accept the booking in writing, issue a Booking Confirmation, or begin providing the Services at your request, whichever occurs first.

2.2 Authority to book

A person making a booking on behalf of a Business Customer confirms that they have authority to bind that organisation to these Terms.

2.3 Customer purchase orders and other terms

Unless we expressly agree otherwise in writing, any terms contained in or referred to by a Customer’s:

• purchase order;
• procurement portal;
• supplier registration documentation;
• standard terms;
• acceptance document; or
• other correspondence

do not amend, replace or override these Terms.

No Customer terms shall apply merely because we accept a purchase order, invoice against it or perform the Services.

Any departure from these Terms must be expressly agreed in writing by an authorised representative of LTFE.

2.4 Order of precedence

If there is an inconsistency between documents forming the Contract, the following order of precedence applies:

1. any specific terms expressly agreed in writing by an authorised representative of LTFE;
2. the Booking Confirmation or signed proposal;
3. these Terms; and
4. the relevant course description or website content.

For Consumers, nothing in this clause excludes any pre-contract information that forms part of the Contract by law.

3. Course Information and Booking Details

3.1 Accuracy of information

We take reasonable care to ensure that course descriptions, dates, locations and prices are accurate.

Course descriptions are intended to provide an overview of the Services and do not constitute a guarantee that every topic will be delivered in exactly the sequence or format shown.

3.2 Customer information

You must provide complete and accurate information reasonably required by us to administer the booking, including Delegate names and contact details where necessary.

3.3 Changes to Delegate details

You must notify us promptly if Delegate information changes.

We are not responsible for delays, errors in certificates, joining instructions or other consequences arising from inaccurate or late information supplied to us.

3.4 Prerequisites

Where a course has stated prerequisites, the Customer is responsible for ensuring that Delegates satisfy them.

We are not responsible where a Delegate obtains less benefit from a course because applicable prerequisites have not been met.

4. Fees, VAT and Payment

4.1 Fees

The Fees payable are those stated in the Booking Confirmation.

4.2 Business Customers

Unless expressly stated otherwise, prices quoted to Business Customers are exclusive of VAT and any other applicable taxes, duties or governmental charges.

Applicable VAT will be added where required by law.

4.3 Consumers

Where a Customer is a Consumer, the total price presented at the point of purchase will include applicable VAT and other unavoidable taxes or charges that we are able to calculate in advance.

4.4 Payment

Unless otherwise agreed by us in writing:

• online bookings must be paid in full at the time of booking; and
• all other Services must be paid in full before the Services commence.

Where we grant credit terms, payment must be received by the due date shown on our invoice.

4.5 Purchase orders

Where a Business Customer operates a purchase-order process, obtaining an internal purchase order is the Customer’s responsibility.

Failure to issue a purchase order does not postpone or remove the Customer’s obligation to pay where a Contract has otherwise been formed.

4.6 Bank and transfer charges

The Customer is responsible for its own banking, currency-conversion and transfer charges. We must receive the full invoiced amount.

4.7 Withholding taxes — Business Customers

If a Business Customer is required by law to deduct or withhold tax from a payment to us, the Customer shall, to the extent permitted by law, increase the payment so that we receive the amount we would have received had no deduction been required, unless we expressly agree otherwise in writing.

The Customer must provide appropriate evidence of any statutory withholding.

4.8 Late payment — Business Customers

Where the Late Payment of Commercial Debts legislation applies, we reserve all rights available to us under that legislation, including the right to:

• statutory interest;
• fixed-sum compensation; and
• reasonable recovery costs where recoverable.

These rights are in addition to our right to suspend or terminate Services.

4.9 No set-off — Business Customers

A Business Customer must pay all sums due without deduction, withholding, counterclaim or set-off except where required by law.

4.10 Invoice disputes

Any invoice query should be raised promptly and with sufficient information for us to investigate it.

A dispute concerning part of an invoice does not entitle a Business Customer to withhold payment of any undisputed amount.

5. Delivery of Training

5.1 Course dates and times

We will use reasonable endeavours to deliver the Services on the dates and times stated in the Booking Confirmation.

5.2 Trainers

Unless a particular trainer has expressly been stated in the Booking Confirmation to be an essential element of the Contract, we may substitute a trainer where reasonably necessary.

Any replacement will be selected having regard to the subject matter and appropriate knowledge or experience required for the course.

A change of trainer does not by itself constitute cancellation of the course.

5.3 Venue changes

We may change a training venue where reasonably necessary.

A change to another suitable venue within the same city or reasonably nearby area will not normally constitute a material change to the Services.

We will provide updated venue information as soon as reasonably practicable.

5.4 Online platform changes

For virtual training, we may change the online delivery platform where reasonably necessary, provided the replacement platform is reasonably suitable for delivery of the Services.

5.5 Course content

We may make reasonable changes to course:

• content;
• sequencing;
• examples;
• case studies;
• exercises;
• teaching materials; or
• delivery methods

to reflect current practice, legislation, technology, accreditation requirements, Delegate needs or educational considerations.

We will not intentionally make changes that materially reduce the principal learning outcomes described when the booking was made.

5.6 Timetables

Published course times are indicative unless expressly stated otherwise.

We may make reasonable changes to daily start and finish times, breaks and session sequencing.

6. Customer and Delegate Responsibilities

The Customer and each Delegate must:

• provide information reasonably requested by us;
• comply with reasonable instructions from LTFE, trainers and venues;
• behave professionally and respectfully;
• comply with applicable health and safety requirements;
• respect other Delegates, staff and trainers;
• avoid disruption to the learning environment;
• use LTFE systems and materials lawfully;
• protect passwords and access credentials; and
• comply with our Website Terms and Acceptable Use Policy where applicable.

A Business Customer is responsible for the acts and omissions of its Delegates in connection with the Services.

7. Delegate Substitutions and Transfers

7.1 Delegate substitutions

We may permit a Customer to substitute one Delegate for another before a course begins, subject to:

• reasonable prior notice;
• any eligibility or prerequisite requirements;
• provision of the replacement Delegate’s details; and
• payment of any reasonable third-party cost caused by the substitution.

Substitution is not available where the nature of the Service, accreditation requirements or work already undertaken makes substitution impracticable.

7.2 Transfers to another course or date

There is no automatic right to transfer a booking to another date, course or location.

We may agree to a transfer at our discretion.

Where we agree to a transfer, we may require payment of:

• any difference in course Fees;
• non-refundable third-party costs already incurred; and
• a reasonable administrative charge.

For Business Customers, a requested transfer that we do not accept will be treated as a cancellation and clause 8 will apply.

8. Cancellation by Business Customers

This clause applies only to Business Customers.

8.1 Cancellation notice

Cancellation must be given to us in writing.

The effective cancellation date is the date on which we receive clear written notice of cancellation.

8.2 Standard cancellation charges

Unless different cancellation terms have been expressly agreed for a bespoke or in-house engagement, the following charges apply:

Notice period	Cancellation charge
180 calendar days or more before the course starts	No cancellation charge. Fees already paid will be refunded.
30 to 179 calendar days before the course starts	50% of the total Fees remain payable.
Fewer than 30 calendar days before the course starts	100% of the total Fees remain payable.

8.3 Basis of cancellation charges

The parties agree that these cancellation charges protect LTFE’s legitimate commercial interests and reflect matters including:

• reserved training capacity;
• trainer commitments;
• venue commitments;
• preparation and administration;
• lost opportunity to sell the place;
• resources allocated to delivery; and
• third-party commitments.

8.4 Non-attendance

Failure by a Delegate to attend without prior cancellation does not release a Business Customer from payment.

The full Fee remains payable.

8.5 Visa refusal

Visa refusal, inability to travel, changes in the Customer’s internal arrangements, changes in employment, workload, transport disruption affecting the Delegate, or failure to obtain internal approval do not automatically entitle a Business Customer to a refund.

The normal cancellation provisions apply unless we expressly agree otherwise.

8.6 Bespoke Services

Bespoke, in-house or specially commissioned Services may be subject to separate cancellation terms reflecting commitments made specifically for that engagement.

Where expressly agreed in the Booking Confirmation, those terms take precedence over this clause.

9. Consumer Cancellation Rights

This clause applies only to Consumers.

9.1 Statutory cancellation period

Where applicable under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Consumer may cancel a distance or off-premises service contract without giving a reason within 14 days from the date the Contract is entered into.

9.2 How to cancel

A Consumer may cancel by making a clear statement to us by email or post.

The model cancellation form at the end of these Terms may be used but is not compulsory.

9.3 Services beginning during the cancellation period

If a Consumer asks us to begin providing Services during the 14-day cancellation period, we may require an express request to begin early.

If the Consumer then cancels before the Services have been fully performed, the Consumer may be required to pay an amount proportionate to the Services supplied before cancellation, where permitted by law.

Where:

• the Consumer expressly requested performance during the cancellation period;
• the Service has been fully performed; and
• the Consumer acknowledged that the cancellation right would be lost once performance was complete,

the statutory right to cancel may cease once the Service has been fully performed.

9.4 Digital content

Where digital content is supplied immediately during the statutory cancellation period, we will obtain any express consent and acknowledgement required by law before supply begins.

Where the legal conditions for immediate supply are satisfied, the Consumer may lose the right to cancel once supply of the digital content begins.

9.5 Refunds following statutory cancellation

Where a valid statutory cancellation right is exercised, we will make any refund due within the period required by law and normally using the same payment method, unless otherwise agreed.

9.6 Contractual cancellation after the statutory period

After any statutory cancellation period has expired, a Consumer may still request cancellation.

Unless otherwise agreed, the maximum cancellation charges will be:

Notice period	Maximum cancellation charge
180 calendar days or more before commencement	No cancellation charge.
30 to 179 calendar days before commencement	Up to 50% of the Fee.
Fewer than 30 calendar days before commencement	Up to 100% of the Fee.

For Consumers, any charge will be limited to an amount reasonably reflecting our net costs and losses arising from the cancellation.

Where we make material savings or successfully resell the cancelled place, these will be taken into account where required by law.

Nothing in this clause affects a Consumer’s statutory rights.

10. Changes, Postponement and Cancellation by LTFE

10.1 Right to make reasonable changes

We may make reasonable changes to the arrangements for Services where necessary.

Changes described in clauses 5.2 to 5.6 will not ordinarily constitute material changes.

10.2 Reasons for postponement or cancellation

We may postpone, reschedule or cancel Services where reasonably necessary, including because of:

• insufficient enrolment;
• trainer illness or unavailability;
• venue closure or unavailability;
• transport or infrastructure disruption;
• security concerns;
• technical failure;
• government action;
• public-health issues;
• legal or regulatory requirements;
• circumstances affecting safe or effective delivery; or
• events outside our reasonable control.

10.3 Notice

We will provide as much notice as reasonably practicable in the circumstances.

10.4 Where we cancel a course

If we cancel a course and do not provide it on an alternative date acceptable to the Customer, we will refund Fees paid for the cancelled Services.

This will be the Customer’s primary contractual remedy for cancellation, subject always to any rights that cannot legally be excluded.

10.5 Travel and accommodation

Unless we have expressly agreed to arrange travel or accommodation as part of the Contract, these arrangements are separate from the Services.

Customers and Delegates should use flexible or refundable travel and accommodation arrangements wherever possible.

For Business Customers, to the fullest extent permitted by law, we are not liable for:

• flights;
• accommodation;
• visas;
• subsistence;
• transfers;
• lost working time; or
• other incidental costs

arising from a course being changed, postponed or cancelled.

11. Events Outside Our Reasonable Control

11.1 Force majeure

We will not be in breach of the Contract or liable for delay or failure to perform caused by circumstances outside our reasonable control.

These may include:

• acts of God;
• natural disasters;
• epidemic or pandemic;
• war;
• terrorism;
• civil disorder;
• government restrictions;
• sanctions;
• border closures;
• travel restrictions;
• industrial disputes;
• utilities failure;
• telecommunications failure;
• cyber incidents not caused by our failure to take reasonable precautions;
• venue closure;
• transportation disruption; and
• comparable events beyond our reasonable control.

11.2 Our response

We may, as appropriate:

• postpone the Services;
• change the delivery method;
• relocate the Services;
• offer alternative dates; or
• cancel affected Services.

11.3 Prolonged events

If an event prevents delivery for a prolonged period and continued postponement is no longer reasonable, either party may end the affected part of the Contract.

Any Fees relating to Services that cannot be supplied will be dealt with in accordance with applicable law.

For Business Customers, we may, to the extent permitted by law, deduct irrecoverable third-party costs reasonably and specifically incurred for the affected booking before termination.

12. Online and Virtual Training

12.1 Technical requirements

Delegates are responsible for having:

• suitable internet connectivity;
• compatible equipment;
• appropriate audio and video facilities where required;
• necessary software; and
• a suitable environment from which to participate.

12.2 Customer-side technical problems

We are not responsible for a Delegate’s inability to participate because of:

• inadequate internet connectivity;
• incompatible equipment;
• blocked corporate networks;
• local IT restrictions;
• device failure; or
• other systems outside our control.

Such issues do not by themselves entitle a Business Customer to a refund.

12.3 Access credentials

Login links, access codes and passwords are personal to the authorised Delegate and must not be shared unless we expressly permit it.

12.4 Recording

Delegates must not audio-record, video-record, photograph, livestream or otherwise reproduce any training session without our prior written permission.

Where LTFE records a session, we will provide appropriate information in accordance with applicable privacy and data-protection requirements.

13. Travel, Immigration and Visas

13.1 Customer responsibility

Travel, passport, immigration and visa requirements are the responsibility of the Customer and Delegate.

13.2 Supporting documentation

Where appropriate, we may provide reasonable documentation confirming a genuine training booking.

Any such documentation is provided only to confirm the training arrangements.

13.3 No visa guarantee

We do not control immigration authorities and do not guarantee that:

• a visa will be issued;
• an application will be processed by a particular date;
• entry to any country will be permitted; or
• an immigration decision will be favourable.

13.4 Visa refusal

Unless mandatory law provides otherwise, visa refusal does not itself cancel the Contract or create an automatic entitlement to a refund.

The applicable cancellation terms will apply.

14. Attendance, Certificates and Accreditation

14.1 Attendance

Delegates are expected to attend and participate fully.

Unless otherwise stated for a particular programme, a Delegate must normally attend at least 80% of the scheduled training to be eligible for a completion or attendance certificate.

Different or higher attendance requirements may apply where required by an accrediting or awarding organisation.

14.2 Certificates

Certificates may be issued electronically or in another format determined by us or the relevant certifying body.

Issuing a certificate is subject to applicable:

• attendance requirements;
• assessment requirements;
• payment of Fees; and
• verification requirements.

14.3 Nature of certificates

Unless expressly stated otherwise, a certificate confirms completion or attendance and does not by itself:

• confer a regulated professional licence;
• guarantee membership of a professional body;
• constitute an academic degree;
• guarantee employment or promotion; or
• guarantee acceptance by an employer, regulator or overseas authority.

14.4 Accreditation and third-party bodies

Where a course is described as accredited, recognised, certified or otherwise associated with a third-party body, the status will be as described at the time of booking.

Third-party accreditation and certification may be subject to the rules and continuing approval of the relevant body.

If a material accreditation status changes before delivery, we will take reasonable steps to inform affected Customers.

15. Delegate Conduct

15.1 Standards

We may refuse admission to or remove a Delegate where we reasonably consider that the Delegate has engaged in serious or repeated:

• disruptive behaviour;
• harassment;
• discrimination;
• abusive or threatening conduct;
• dishonesty;
• unsafe conduct;
• damage to property;
• infringement of intellectual property;
• unauthorised recording;
• breach of venue rules; or
• breach of these Terms.

15.2 Business Customers

Where a Delegate of a Business Customer is removed for a serious or repeated breach, the Business Customer remains liable for the Fees and for loss or damage reasonably caused by that Delegate.

15.3 Consumers

Where the Delegate is a Consumer, any financial consequence following removal will be subject to applicable consumer law and will not exceed the losses or costs we are lawfully entitled to recover.

16. Intellectual Property

16.1 Ownership

All intellectual property rights in:

• course materials;
• presentations;
• manuals;
• exercises;
• diagrams;
• videos;
• recordings;
• assessments;
• methodologies;
• software;
• website material; and
• other training content

belong to LTFE or our licensors unless expressly stated otherwise.

16.2 Limited licence

Payment for a course gives the authorised Delegate a personal, non-exclusive and non-transferable licence to use supplied course materials for their own learning and internal professional reference.

It does not transfer ownership of intellectual property.

16.3 Prohibited use

Without prior written permission, course materials must not be:

• reproduced substantially;
• republished;
• sold;
• licensed;
• distributed externally;
• uploaded to file-sharing sites;
• used to deliver competing training;
• incorporated into commercial training products;
• made publicly available;
• used to create derivative commercial courseware; or
• used to train, fine-tune or build commercial artificial-intelligence models or datasets.

This clause does not restrict anything that applicable law expressly permits and which cannot lawfully be restricted by contract.

17. Confidentiality

This clause principally applies to Business Customers.

Each party shall keep confidential any non-public commercial, technical or business information received from the other in connection with bespoke Services and shall use it only for purposes connected with the Contract.

This obligation does not apply to information that:

• is already lawfully public;
• was lawfully known without restriction;
• is lawfully received from a third party;
• is independently developed; or
• must be disclosed by law, regulation or court order.

We may disclose information to our employees, trainers, contractors, professional advisers and service providers where reasonably necessary to perform the Contract, subject to appropriate obligations.

18. Data Protection

We process personal information in accordance with our Privacy Policy.

Where a Business Customer supplies personal information concerning Delegates, the Business Customer confirms that it is entitled to provide that information to us for the purpose of administering and delivering the Services.

The Business Customer is responsible for providing any information to its personnel that applicable data-protection law requires it to provide regarding that disclosure.

A Business Customer shall be responsible for claims, losses and reasonable costs arising directly from its unlawful provision of personal information to us, except to the extent caused by our own breach of applicable law.

19. Compliance, Sanctions and Lawful Delivery

We may decline, suspend or cancel a booking where we reasonably believe that supplying the Services would:

• breach applicable sanctions;
• breach export-control requirements;
• breach anti-bribery or anti-corruption legislation;
• expose us or our banking/service providers to unlawful activity;
• breach another legal obligation; or
• create a material security or compliance risk.

We may carry out reasonable screening or request information where necessary for compliance purposes.

Nothing in the Contract requires us to take any action prohibited by applicable law.

20. Suspension and Termination by LTFE

20.1 Suspension

We may suspend Services where:

• payment is overdue;
• information necessary to deliver the Services has not been provided;
• a serious Delegate conduct issue exists;
• continued provision creates a security or legal risk;
• the Customer materially breaches the Contract; or
• suspension is reasonably required to protect our systems, personnel or other Delegates.

20.2 Termination for breach

We may terminate the Contract if the Customer commits a material breach and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being asked to do so.

We may terminate immediately where the breach is serious and cannot reasonably be remedied.

20.3 Amounts due

Termination does not affect:

• accrued payment obligations;
• rights arising before termination; or
• clauses intended to continue after termination.

For Business Customers, we retain the right to recover any Fees, cancellation charges, losses or other amounts lawfully due.

21. Liability

21.1 Liabilities that cannot be excluded

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or limited.

21.2 Business Customers

The following provisions apply only to Business Customers.

To the fullest extent permitted by law, we shall not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of contract;
• loss of opportunity;
• loss of goodwill;
• loss of reputation;
• business interruption;
• loss or corruption of data; or
• indirect or consequential loss.

Subject to clause 21.1, our total aggregate liability arising out of or in connection with a particular Booking, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed 100% of the Fees paid or payable to us for the Booking giving rise to the claim.

The Customer is responsible for taking reasonable steps to minimise any loss.

21.3 Business decisions

Training and course materials are supplied for educational and professional-development purposes.

Unless expressly agreed otherwise in writing, they are not a substitute for specific:

• legal;
• tax;
• investment;
• medical;
• regulatory; or
• other professional advice

relating to a particular decision or circumstance.

We are not responsible for business decisions made solely in reliance on general training content.

21.4 Consumers

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill.

We are not responsible for loss that was not foreseeable or for business losses.

Nothing in these Terms affects your statutory rights.

22. Complaints and Statutory Rights

If you have a complaint about the Services, please contact us using the details on our Company Details and Complaints page.

We will investigate complaints in good faith.

Nothing in these Terms removes any statutory right available to a Consumer under applicable law.

Where a Consumer complaint remains unresolved after our internal complaints process, we will provide any information concerning an appropriate Alternative Dispute Resolution provider that we are required by law to provide and will state whether we are required or willing to participate in that process.

23. General Provisions

23.1 Rights and remedies are cumulative

Our rights and remedies under these Terms are in addition to any rights and remedies available to us under law.

Exercising one right does not prevent us from exercising another.

23.2 No waiver

If we delay or fail to enforce a provision, that does not waive our right to enforce it later.

23.3 Severability

If any provision is found unlawful, invalid or unenforceable, it shall be treated as modified to the minimum extent necessary where legally possible.

If modification is not possible, it shall be severed.

The remainder of the Contract continues in effect.

23.4 Assignment

A Business Customer may not assign or transfer any right or obligation under the Contract without our prior written consent.

We may transfer or assign our rights and obligations to:

• another company within our group;
• a purchaser of our business; or
• another suitable organisation

provided that, where the Customer is a Consumer, the transfer does not reduce the Consumer’s rights.

23.5 Subcontracting

We may use suitably qualified employees, trainers, consultants, venues and subcontractors to deliver any part of the Services.

23.6 Third-party rights

Except where expressly stated, no person other than the parties has any right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.

23.7 Entire agreement — Business Customers

For Business Customers, the Contract constitutes the entire agreement concerning the relevant Services and supersedes prior discussions or representations relating to them.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

23.8 Changes to these Terms

We may update these Terms for future bookings.

The version applicable to an existing Booking is ordinarily the version incorporated when the Contract was formed unless:

• the parties agree a change;
• a change is required by law; or
• these Terms expressly permit the relevant change.

24. Governing Law and Jurisdiction

24.1 Business Customers

For Business Customers, the Contract and any non-contractual obligation arising from it are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with the Contract.

24.2 Consumers

For Consumers, these Terms are governed by English law, but nothing in them deprives a Consumer of mandatory protections available under the law of the country in which they habitually reside where those protections apply.

A Consumer resident in England or Wales may bring proceedings in the courts of England and Wales.

A Consumer resident in Scotland or Northern Ireland may also have the right to bring proceedings in the courts applicable to their place of residence.

25. Contact Details

London Training for Excellence
A trading name of Laykas Group Ltd
198-206 Acton Lane
Unit C
London
NW10 7NH
United Kingdom

Telephone: +44 (0)20 7183 6657

Email: info@londontfe.com

Model Consumer Cancellation Form

This form may be used by Consumers who wish to exercise a statutory cancellation right. Use of this form is optional.

To:

Laykas Group Ltd trading as London Training for Excellence
198-206 Acton Lane, Unit C, London, NW10 7NH
Email: info@londontfe.com

I hereby give notice that I cancel my contract for the following Services:

Course/Service	[INSERT]
Booking reference	[INSERT]
Date ordered	[INSERT]
Name of Consumer	[INSERT]
Address of Consumer	[INSERT]
Signature	[only required if submitted on paper]
Date	[INSERT]