Operational Excellence

Module 1 - Operations Strategy 

• Developing Your Mission and Strategy
• Achieving Competitive Advantage 
• The Ten Strategic Operations Management Decisions 
• Global Operations Strategy

Module 2 -  Managing Quality 

• Quality and Strategy 
• Defining Quality 
• International Quality Standards 
• Total Quality Management (TQM) 
• TQM Tools 
• The Role of Inspection 
• TQM and Service 
• SPC (Statistical Process Control) 

Module 3 - Process Strategy 

• Four Process Strategies 
• Process Analysis and Design 
• Service Process Design 
• Equipments and Technology Selection 
• Production Technology 
• Process Reengineering 
• Capacity Planning 

Module 4 - Inventory Management

• Functions of Inventory 
• Inventory Management 
• Inventory Models 
• Inventory Models for Independent Demand 

Module 5 - Aggregate Management 

• The Planning Process 
• The Nature of Aggregate Planning 
• Aggregate Planning Strategies 
• Methods for Aggregate Planning 
• Aggregate Planning in Service 

Module 6 - Material Requirements Planning (MRP) 

• Dependent Inventory requirements 
• MRP Structure 
• MRP Management 
• Lot Sizing Techniques 
• Extension of MRP 
• MRP in Service 
• Distribution Resource Planning (DRP) 
• Enterprise Resource Planning (ERP) 

Module 7 - Lean and Six Sigma Production

• What is Lean 6 Sigma 
• DMAIC Process 

Module 8 - Decision Making Tools 

• The Decision Process in Operations 
• Fundamentals of Decision Making 
• Decision Tables 
• Decision Trees