Volunteer & Workforce Management in Sports Events

Overview
Course Outline
Scheduled Dates

Course Overview

The success of any major sporting event depends on a well-trained, motivated, and organised workforce. Volunteers and event staff are crucial for smooth event execution, ensuring excellent fan experiences, operational efficiency, and logistical coordination.

This course provides a complete framework for recruiting, training, and managing a workforce for sports events. It focuses on volunteer engagement strategies, shift planning, conflict resolution, and post-event evaluation. Participants will gain the skills to develop workforce structures that ensure efficiency, retention, and long-term engagement in sports event staffing.

Objective:

By the end of this course, participants will be able to:

Develop structured recruitment strategies to attract and retain volunteers.
Optimize workforce scheduling and shift planning for operational efficiency.
Enhance the volunteer experience through engagement and motivation techniques.
Implement workforce training programs tailored for sports event operations.
Manage workforce challenges and ensure smooth coordination during peak event periods.

Course Outline

Day 1: Foundations of Workforce & Volunteer Management

Role of volunteers and staff in sports event success
Understanding workforce requirements based on event scale.
Volunteer vs. paid workforce structures.

Day 2: Recruitment & Training Strategies for Event Staffing

Strategies for attracting and selecting volunteers.
Implementing large-scale training programs for event staff
Case Study: Volunteer recruitment and management at an Olympic Games event

Day 3: Scheduling, Logistics, and Shift Planning

Managing workforce availability and workload distribution
Using technology for workforce scheduling and coordination
Managing last-minute staffing changes and volunteer dropouts

Day 4: Volunteer Engagement, Recognition & Retention

Keeping volunteers motivated and engaged throughout the event.
Recognition programs and post-event rewards for volunteers
Encouraging long-term volunteer participation in sports events

Day 5: Crisis Management & Workforce Performance Evaluation

Conflict resolution strategies in high-pressure event environments
Conducting post-event workforce performance analysis
Course review

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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September
December

Location

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London

London

$5,900

Duration: 5 Days

date: 15 - 19 Sep 2025

London

$5,900

Duration: 5 Days

date: 15 - 19 Dec 2025

Sports Event Management and Operations

Volunteer & Workforce Management in Sports Events

Duration:5 Days

date:15 - 19 Sep 2025

London

$5,900

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Recognition

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Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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