Root Cause Analysis Leadership & Management Course

Overview
Course Outline
Scheduled Dates

Course Overview

Root Cause Analysis (RCA) is a set of methodologies used in quality management and quality control. It enables staff to effectively analyse problems and pinpoint key faults within complex systems. This course will provide delegates with a comprehensive set of RCA tools, with examples provided for each. After going through the course, delegates will have developed their problem solving skills, enabling them to identify symptoms, impact, consequences and effects within any given system.

This course is suitable for those interested in decision making, process control, reliability and fault finding. By learning the best practices in RCA analysis - from understanding root causes to finding areas that can be improved - this course provides an invaluable resource for anyone looking to improve their effectiveness and efficiency in problem-solving.

Objective:

In this highly practical course participants will:

Learn the process, methodologies, and guidelines for conducting an RCA
Utilise the 5 Whys technique to quickly identify root causes
Enhance questioning skills with a structured approach to ask diverse questions about all areas
Develop a forward looking approach to evaluate the impact of changes or new decisions on the current state
Use cause and effect diagrams to search for root causes
Leverage Pareto analysis to prioritize RCA approach systematically
Apply impact analysis using a powerful matrix to focus on high-risk areas first

Course Outline

Day 1: Introduction to Root Cause Analysis

Definition of Root Cause Analysis (RCA) and its purpose in quality management
The steps involved in conducting an effective RCA process
Overview of methodologies used within RCA
Types of causes in RCA: physical, human, organizational, and others
Best practice guidelines to follow when performing an RCA
Common pitfalls in RCA and how to avoid them

Day 2: The 5 Whys Technique

Introduction to the 5 Whys technique and its origins
Step-by-step process of using the 5 Whys for RCA
How to apply the 5 Whys to identify root causes quickly
Benefits of using the 5 Whys for root cause identification
Best practices for effective use of the 5 Whys

Day 3: Structured Questioning for RCA

Importance of structured questioning in the RCA process
How to use a structured approach to ensure you ask the right questions
Asking diverse questions to analyse all aspects of a problem
Evaluating the impact of changes or new decisions on the current state
How to use a forward-looking approach systematically to achieve meaningful results

Day 4: Cause and Effect Diagrams and Pareto Principle

Understanding cause-and-effect diagrams and their role in RCA
Introduction to fishbone diagrams (Ishikawa diagrams)
How to use cause-and-effect diagrams to search for root causes
Overview of the Pareto Principle and its application in RCA
Using the Pareto Principle to prioritize issues and systematically approach RCA

Day 5: Impact Analysis and Prioritization

Introduction to impact analysis and its importance in RCA
How to use a powerful matrix to focus on high-risk areas first
The five key steps involved in conducting an impact analysis
Best practices for prioritizing RCA actions based on impact and risk
Integrating impact analysis into the RCA process for effective problem-solving

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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May
October

Location

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Amsterdam
London

Amsterdam

$5,300

Duration: 5 Days

date: 05 - 09 May 2025

London

$5,300

Duration: 5 Days

date: 06 - 10 Oct 2025

Leadership and Management

Root Cause Analysis

Duration:5 Days

date:05 - 09 May 2025

Amsterdam

$5,300

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