Risk and Crisis Management

Day 1: What should be in place before the event?

• Understanding Crisis Management
• Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
• Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
• Who else inside and outside the organisation should be involved?
• Evaluating your risks and vulnerabilities: Consider the worse-case scenarios.
• Who decides who sits in the 'hot seat'?

Day 2: Pre-planning, who and what else should be considered?

• Who owns the mitigation process?
• Developing and Implementing Emergency Plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

Day 3: Dealing with a crisis - the 'communications' perspective

• Command and Control Issues
• On Scene Crisis Management, essential elements for success
• Reputation Management - Managing the Media. 'How to' sessions include
• Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based on a given scenario.

Day 4: Incident Management & Aftermath

• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Major Incident Simulation - Role Playing Workshop
• Potential Psychological & Welfare Problems in Crisis Management

Day 5: Leadership Behaviour and Behavioural Safety

• Validating plans and procedures
• Post Incident evaluations
• Critique report writing, executive summaries and recommendations
• Closing the loop. How to continue the process