Certified Performance Management

Day 1: Introduction to Performance Management

• Unpacking Performance Management: Definition, scope, and significance.
• Differentiating between performance appraisal and performance management.
• Overview of the Performance Management Cycle.
• Interactive session: Identifying participant organisations' current performance management practices.

Day 2: Setting Effective Performance Objectives

• The art of SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound).
• Linking individual performance objectives to organisational goals.
• Role of job descriptions in performance management.
• Workshop: Crafting performance objectives for various job roles.

Day 3: Tools and Techniques for Performance Evaluation

• Introducing various performance evaluation tools: 360-degree feedback, self-assessment, and more.
• The role of Key Performance Indicators (KPIs).
• Benefits and challenges of quantitative vs. qualitative evaluation.
• Group activity: Designing a performance evaluation form.

Day 4: Employee Motivation and Feedback Mechanisms

• The psychology of motivation and its impact on performance.
• Constructive feedback: Techniques and timing.
• Case studies: Real-world examples of feedback influencing performance.
• Role-playing: Conducting effective performance review meetings.

Day 5: Overcoming Challenges & Fostering Continuous Improvement

• Common pitfalls in performance management and how to navigate them.
• Integrating technology and data analytics in performance management.
• Fostering a culture of continuous learning and improvement.
• Course wrap-up, feedback, and certification distribution.