Automation of Government Business Course - ITIM

Overview
Course Outline
Scheduled Dates

Course Overview

The following course has been designed to familiarize participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organizational performance, TQM, re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.

Objective:

By the end of the course, participants should have:

The concept of E-Government.
Dealing with E-Government technologies.
Methods and mechanisms for the establishment of E-Government.
The requirements of E-Government.
E-Government elements, characteristics, and change management.
Strategic planning for E-Government in general.
The experiences of some countries in the E-Government and how to use them.
Information security and methods of protection in E-Government.
The role of human resource management in leading institutional change towards-government resolving disputes arising from the Internet.

Course Outline

Day 1: Introduction to E-Government and Integrating Services to Citizens

What is E-Government and Why it matters for modern governance
The key drivers and benefits of E-Government for citizens and government
Exploring citizen interactions with public service and government processes
The difference between mediated and self-service and their implications on efficiency

Day 2: E-Government Facilities – Public and Private Personal Data Protection

Understanding the concept of a common data platform in E-Government systems
The importance of public service cards for identity management
The role of e-brokers or intermediary agencies in the process
Structuring organizational management processes and their role in decision-making

Day 3: Traditional Bureaucratic Government Structure vs E-Government

Understanding agency structures within traditional government frameworks
Key characteristics of information flow in traditional vs. digital governance
The transformation within government structures through E-Government
Introduction to E-Government interoperability and its framework (e-GIF)

Day 4: Automation of Government Business

Business process mapping and re-engineering for more efficient governance
The collaboration between government and private sectors in digital services
The importance of agreements between different government levels for smooth implementation
Interoperability frameworks and securing ICT systems for seamless communication

Day 5: Advancement on National Census, Health Care, Social Security, ID Card and Passport

Introduction to TESS (Telematics for Social Security) and its role in E-Government
Managing data protection and privacy in social security and public health services
Social Security card usage, portals, and real-time employment declarations
The role of biometric and electronic identity cards, including the use of E-passports

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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July
November

Location

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Dubai
London

Dubai

$5,900

Duration: 5 Days

date: 21 - 25 Jul 2025

London

$5,900

Duration: 5 Days

date: 24 - 28 Nov 2025

Innovation and Artificial Intelligence (AI)

Automation of Government Business

Duration:5 Days

date:24 - 28 Nov 2025

London

$5,900

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