Automation of Government Business Course - ITIM

Overview
Course Outline
Scheduled Dates

Course Overview

The following course has been designed to familiarize participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organizational performance, TQM, re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.

Objective:

By the end of the course, participants should have:

The concept of E-Government.
Dealing with E-Government technologies.
Methods and mechanisms for the establishment of E-Government.
The requirements of E-Government.
E-Government elements, characteristics, and change management.
Strategic planning for E-Government in general.
The experiences of some countries in the E-Government and how to use them.
Information security and methods of protection in E-Government.
The role of human resource management in leading institutional change towards-government resolving disputes arising from the Internet.

Course Outline

Day 1 – Introduction to E-Government and Integrating Services to Citizens

What is E-Government?
Why E-Government?
Citizens Interactions with Public Service
Difference between Mediated vs Self Service explored
Citizen to Government Interactions

Day 2 – E-Government facilities – Public and Private Personal Data Protection

Common Data Platform
Public Service Card
E-Broker; eg Intermediator Agencies
Organisational Structure and Management Process
Information vs Decision Making
Public Sector Management

Day 3 – Traditional Bureaucratic Government Structure vs E-Government

Agency Structure
Characteristics
Information Flow
Transformation within the Government
E-Government Adaptations
Traditional vs E-Government
Development & Deployment
Introduction to E-Services
E-Government Interoperability Framework (e GIF)

Day 4 – Automation of Government Business

Business Process Mapping and Re-Engineering
Co-Operation of Government and Private Sector
Agreement between Government levels
Customer Centrique
Interoperability Framework
Interoperable ICT
Security Framework
Identification keys/sets for every entity
Harmonized concepts and data modelling
Social Security

Day 5 – Advancement on National Census, Health Care, Social Security, ID Card and Passport

TESS = TElematics for Social Security
Data Protection
Social Security
Social Security Card
Social Security Portal
Immediate declaration of employment
Health Care
Use of E-Government
Electronic Identity Card
Biometric Passport, also known as an E-Passport

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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March
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Location

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Dubai
London
Vienna

Dubai

$4,900

Duration: 5 Days

date: 06 - 10 Jan 2025

Vienna

$5,300

Duration: 5 Days

date: 03 - 07 Mar 2025

Dubai

$4,900

Duration: 5 Days

date: 07 - 11 Jul 2025

London

$4,900

Duration: 5 Days

date: 03 - 07 Nov 2025

Innovation and Artificial Intelligence (AI)

Automation of Government Business

Duration:5 Days

date:03 - 07 Mar 2025

Vienna

$5,300

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