Handling Difficult People Course in Human Resources and Talent Development

Overview
Course Outline
Scheduled Dates

Course Overview

This course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.

They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.

Objective:

This course helps delegates learn how to effectively handle difficult or confrontational situations.
It covers topics such as characteristics of confrontational behaviour, effective responses, toxic words & phrases and conflict resolution processes.
Through practical exercises, case studies and roleplays, the course equips learners with the essential tools for managing conversations confidently.
The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.

Course Outline

Day 1:

Reflection and self-assessment to better understand your thoughts and emotions around difficult conversations.

Day 2:

Work on active listening skills by paying close attention to the other person's words and how they are saying them.

Day 3:

Practise conflict resolution techniques such as being open, honest, patient and exploring alternative solutions.

Day 4:

Focus on analytical thinking in order to gain an understanding of people’s words & actions before responding to a challenging conversation.

Day 5:

Review the course content and lessons learnt throughout the week, in order to solidify your understanding of handling confrontational situations.

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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Dubai
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London

$4,900

Duration: 5 Days

date: 03 - 07 Mar 2025

London

$4,900

Duration: 5 Days

date: 04 - 08 Aug 2025

Dubai

$4,900

Duration: 5 Days

date: 01 - 05 Dec 2025

Human Resources and Talent Development

Handling Difficult Situations and Confrontations

Duration:5 Days

date:03 - 07 Mar 2025

London

$4,900

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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