Emotional and Social Intelligence

Overview
Course Outline
Scheduled Dates

Course Overview

Emotional and social intelligence are essential competencies for effective leadership, collaboration, and personal influence. This 5-day course is designed to help professionals develop the emotional awareness and social acumen necessary to navigate complex interpersonal dynamics, lead with empathy, and build strong, trust-based relationships in the workplace.

Participants will explore the core components of emotional intelligence (EI)—self-awareness, self-regulation, motivation, empathy, and social skills—and learn how to apply them in real-world leadership and team scenarios. The course also covers the role of social intelligence in influencing others, managing conflict, and creating psychologically safe environments where individuals and teams can thrive.

By enhancing their emotional and social intelligence, participants will be better equipped to lead with authenticity, inspire trust, and communicate with clarity—ultimately driving personal effectiveness and organisational success.

Objective:

By the end of this course, participants will be able to:

Understand the principles of emotional and social intelligence.
Recognize and regulate their own emotions in challenging situations.
Improve empathy and strengthen interpersonal relationships.
Communicate with greater clarity, sensitivity, and confidence.
Apply emotional intelligence to lead, motivate, and manage teams.
Create emotionally intelligent cultures that support collaboration and trust.

Course Outline

Day 1: Understanding Emotional Intelligence (EI)

Defining emotional intelligence and its workplace relevance
The five components of EI (Goleman Model)
Self-assessment: discovering your emotional intelligence baseline.
The science of emotion: triggers, responses, and regulation
The link between EI, leadership, and performance

Day 2: Self-Awareness and Emotional Regulation

Developing emotional self-awareness
Recognizing emotional patterns and limiting beliefs
Techniques for managing stress, pressure, and emotional responses.
Mindfulness practices to enhance focus and composure.
Responding vs. reacting choosing effective emotional responses

Day 3: Empathy and Building Relationships

The power of empathy in leadership and teamwork
Active listening and understanding non-verbal cues.
Building rapport and trust through compassionate communication
Cultural intelligence and inclusive behaviours
Leading with empathy in diverse and remote teams

Day 4: Social Intelligence and Influence

Social awareness and organisational awareness
Navigating office politics and managing up
Influencing others with authenticity and emotional insight
Conflict resolution using emotionally intelligent approaches.
Enhancing collaboration and teamwork through social agility

Day 5: Applying EI for Leadership and Organisational Success

Coaching and mentoring with emotional intelligence.
Creating emotionally intelligent team cultures
Emotionally intelligent decision-making and problem-solving
Sustaining personal growth in EI beyond the course
Action planning: embedding emotional and social intelligence into your leadership practice.

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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August
October

Location

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London
Singapore

New

Singapore

$6,100

Duration: 5 Days

date: 18 - 22 Aug 2025

New

London

$5,300

Duration: 5 Days

date: 27 - 31 Oct 2025

Human Resources and Talent Development

Emotional and Social Intelligence

Duration:5 Days

date:18 - 22 Aug 2025

Singapore

$6,100

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

100000+ Members in
59+ Countries with
3000+ Chapters

Why Choose London Training For Excellence?

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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