Building and Using KPIs for Organisational Excellence

Overview
Course Outline
Scheduled Dates

Course Overview

Key Performance Indicators (KPIs) are essential tools for measuring progress, guiding decision-making, and achieving strategic goals. This five-day course provides professionals with a practical framework for designing, implementing, and using KPIs that support organisational excellence and continuous improvement.

Participants will learn how to link KPIs to strategy, define meaningful metrics, communicate performance expectations, and build a culture of accountability. The course combines hands-on exercises and best practice models from public and private sector organisations.

Objective:

By the end of this course, participants will be able to:

Understand the role of KPIs in organisational success and performance measurement
Design KPIs that are aligned with strategic goals and operational needs
Differentiate between input, output, outcome and impact indicators
Establish KPI dashboards and reporting structures
Monitor, analyse, and act on KPI data to drive improvements
Promote KPI awareness and accountability across teams

Course Outline

Day 1: Introduction to KPIs and Organisational Excellence

What are KPIs and why they matter
Principles of performance measurement
The link between KPIs, strategy, and operational execution
Characteristics of effective KPIs (SMART and CLEAR models)

Day 2: Designing and Aligning KPIs

Mapping KPIs to strategic goals and objectives
Understanding different types of indicators: input, output, outcome, impact
Developing KPI hierarchies (corporate, departmental, individual)
Selecting meaningful and measurable indicators

Day 3: KPI Implementation and Data Collection

Setting baselines and performance targets
Tools for capturing and validating KPI data
Building performance dashboards and tracking tools
Roles and responsibilities in KPI monitoring

Day 4: Analysing KPI Results and Driving Action

Analysing trends, variances, and performance gaps
Interpreting KPI reports for decision-making
Communicating performance results to stakeholders
Linking KPIs to continuous improvement initiatives

Day 5: Embedding a Performance Culture

Encouraging accountability and ownership at all levels
Integrating KPIs into appraisal and reward systems
KPI review cycles and refinement
Case example: KPI frameworks for organisational excellence

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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Amsterdam
Dubai
London

New

Dubai

$5,300

Duration: 5 Days

date: 19 - 23 May 2025

New

Amsterdam

$5,300

Duration: 5 Days

date: 21 - 25 Jul 2025

New

London

$5,300

Duration: 5 Days

date: 17 - 21 Nov 2025

Human Resources and Talent Development

Building and Using KPIs for Organisational Excellence

Duration:5 Days

date:17 - 21 Nov 2025

London

$5,300

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Why Choose London Training For Excellence?

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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