Customer Service Excellence Online Training Course

Overview
Course Outline
Scheduled Dates

Course Overview

Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:

achieve customer loyalty through customer satisfaction;
can attract new customers while keeping their current customer base;
have higher profits per employee;
and have fewer price-sensitive customers.

This highly interactive course combines cutting-edge knowledge with tried-and-true methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.

Objective:

By the end of this programme you will be able to:

Recognize the importance and role of service excellence as a strategic competitive advantage.
Understand the cornerstones of service excellence and how to apply them.
Determine the elements that affect customers’ experience and how to improve them.
Know how to leverage a company's workforce to attain greater quality standards.

Course Outline

Day 1: Foundations of Services

Characteristics of Services
Management of Services
Components of Customer Experience

Day 2: Understanding Service Customers

Needs
Value
Expectations
Satisfaction

Day 3: Listening to Service Customers

Customer Research
Complaint Handling
Service Recovery

Day 4: Service Quality

Foundations of Service Quality
Dimensions of Service Quality
Measuring Service Quality

Day 5: Bulding Excellence

Service leadership
Empowerment
Motivation

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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January
June
August
October
December

Location

All
Dubai
London
Munich
Prague

Munich

$5,300

Duration: 5 Days

date: 09 - 13 Dec 2024

Dubai

$4,900

Duration: 5 Days

date: 06 - 10 Jan 2025

London

$4,900

Duration: 5 Days

date: 02 - 06 Jun 2025

Prague

$5,300

Duration: 5 Days

date: 04 - 08 Aug 2025

London

$4,900

Duration: 5 Days

date: 06 - 10 Oct 2025

Customer Experience and Relationship Management

Service Excellence

Duration:5 Days

date:09 - 13 Dec 2024

Munich

$5,300

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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59+ Countries with
3000+ Chapters

Why Choose London Training For Excellence?

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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