Communicate to Negotiate, Influence and Persuade

Module 1 -  Communication Skills

• Analysing communication methods.
• Effectively structuring your communication.
• Obtaining the benefits of active listening.
• Overcoming barriers to communications.
• Understanding the role of paradigm and perception.
• Comprehending different communication styles

Module 2 - Negotiating Win/Win Outcomes

• Why do you need to negotiate?
• What types of negotiations exist?
• What are the characteristics of a confident negotiator?
• How to handle conflicts in negotiations.
• What steps do you need to go through when negotiating?
• What is the difference between negotiation and persuasion?
• Defining the Negotiation Environment.
• The range of negotiation styles and practices.
• Differentiating win/win from win/lose.
• Defining the wise agreement.
• Knowing when to Agree, Bargain, Control or Delay (ABCD).
• Creating and adjusting plans based on SWOT analysis.
• Identifying Emotional Intelligence (E.I.).
• Multiple Intelligence (M.I.) and communication filters.
• Arriving at wise agreements.

Module 3 - Effective and memorable presentations

• Learn to approach the design of a presentation and learn which areas you need to focus on most.
• What techniques you can use to engage the audience such as laughter, story-telling, etc.
• What to do to make your presentation viral so that your audience will spread your message through word of mouth.
• From a blank sheet all the way to a detailed and comprehensive presentation. 
• Learn how to make an engaging story that your audience will remember.
• Communicating for impact.
• Body language and how it can help you come across as a ‘great’ presenter.
• Handling questions.
• What not to do during presentations which may undermine you or your message .

Module 4 - Influencing Skills

• How to establish rapport.
• How to use a simple 3-step technique to make people feel more comfortable in accepting your ideas.
• How to inspire others.
• How to use the 10-step persuasion technique to systematically prepare for an event where you expect to persuade others.
• What verbal techniques you should be aware of to improve your chances of success?

Module 5 - Communication Strategies

• The Ten Commandments of Positive Relationships
• What is a Skilled Communicator?
• Communication Barriers
• The Johari Window?
• Frame of Reference
• Five Approaches to Relationships.
• Wrap-Up