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Overview
Course Outline
Scheduled Dates

Course Overview

This course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve their ability to establish rapport with others, strengthen relationships and avoid common conversational traps.

In particular, the course covers areas such as listening, probing and understanding other people’s perceptions as well as understanding intentions and their impact. The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don’t derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and positively.

Objective:

By the end of this interactive training programme, you will be able to:

establish rapport and build strong relationships
understand how perceptions and intentions influence behaviour
avoid blaming others when things go wrong
manage your own feelings and emotions
successfully handle difficult conversations
move forward by focussing on underlying issues or concerns

Course Outline

Module 1 - Understanding Stories

How do you perceive the world?
How do you make stories to make sense of what goes around you?
How do these stories come to define your behaviours?
How can you use story analysis to improve your communication with others?

Module 2 - Intention Analysis

What are the two common mistakes made when considering intentions?
How to avoid these mistakes
What is the relationship between intentions and their impact and how should you respond to them?
How should you handle intentions to get the best results?
What is the best way to share your intentions with others?

Module 3 - Avoiding Blame

What is the Cycle of Blame and Disengagement?
What is bad about blaming others when things go wrong?
What should you do instead when things go wrong?
How to avoid blaming others

Module 4 - Feelings

If you feel strongly about something, how should you express yourself?
What happens if you don’t share your feelings with others?
Should you bury your feelings and get rid of them? Should you vent them or should you deal with them?
How can you use a simple formula in conversations to easily share your feelings with others?

Module 4 - Difficult Conversations

What is the best way to express your dissatisfaction with someone?
How to analyse implicit messages in what you say or is said to you
What is the impact of these implicit messages on people and their long term relationships?
How the 4-Steps Conversation Technique can significantly improve the quality of your conversations

Module 5 - Psychological Games

Why people get stuck in circular arguments and feel they should not give in to others?
How can you break this cycle and improve your communication skills?
What is the “Drama Triangle” and how can it be used to improve your communication with others?

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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London

$4,900

Duration: 5 Days

date: 03 - 07 Feb 2025

Istanbul

$4,900

Duration: 5 Days

date: 03 - 07 Mar 2025

Amsterdam

$5,300

Duration: 5 Days

date: 05 - 09 May 2025

Dubai

$4,900

Duration: 5 Days

date: 26 - 30 May 2025

Barcelona

$5,300

Duration: 5 Days

date: 01 - 05 Sep 2025

London

$4,900

Duration: 5 Days

date: 22 - 26 Sep 2025

Istanbul

$4,900

Duration: 5 Days

date: 01 - 05 Dec 2025

Communications and Public Relations (PR)

Effective Communication Skills

Duration:5 Days

date:22 - 26 Sep 2025

London

$4,900

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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