Certified Business Etiquette and Protocol Programme

Day 1: Principles of Business Etiquette and Professional Conduct

• Understanding the fundamentals and importance of business etiquette
• Enhancing professionalism to build credibility and trust
• Creating positive first impressions through attire and personal presentation
• Conducting professional introductions and practicing respectful greetings

Day 2: Effective Communication in the Professional Environment

• Mastering verbal communication for clarity and impact
• Utilizing appropriate body language and non-verbal cues
• Writing concise and courteous business emails and correspondence
• Practising professional etiquette during phone calls and virtual meetings

Day 3: Business Protocol for Meetings and Corporate Events

• Planning and participating in structured and productive meetings
• Understanding seating arrangements, agendas, and hierarchical protocol
• Managing disagreements and conflicts with diplomacy and tact
• Exchanging business cards and adhering to professional standards during events

Day 4: Dining Etiquette and Social Protocols in Business Settings

• Applying table manners and understanding formal dining etiquette
• Responding appropriately to invitations and RSVPs
• Conducting toasts and speeches with confidence and cultural awareness
• Following accepted gift-giving practices in different business cultures

Day 5: Cross-Cultural Awareness and International Business Protocol

• Recognizing and respecting cultural differences in global business practices
• Adapting communication styles for international and multicultural audiences
• Addressing cultural stereotypes and promoting inclusive behaviour
• Preparing for international business trips and hosting foreign delegations