Simplifying Work Processes and Procedures

Day 1:  The Importance of Process Simplification

• Introduction to process simplification and its benefits.
• Identifying the costs of inefficient processes.
• Understanding the different types of processes.
• The impact of process complexity on customer satisfaction and employee morale.

Day 2:  Process Analysis & Mapping Techniques

• Understanding process mapping tools and techniques (flowcharts, swimlane diagrams, etc.).
• Identifying critical process steps, decision points, and stakeholders.
• Data collection and analysis for process improvement.
• Applying the 5 Whys technique to understand the root causes of problems.

Day 3:  Developing Simplified Work Procedures

• Designing clear and concise work instructions.
• Implementing best practices for procedural writing.
• Leveraging technology for automated workflows and data collection.
• Identifying opportunities for standardisation and reducing variability.
• Group Discussion: Brainstorming simplification strategies for identified processes.
• Creating a simplified work procedure draft based on the chosen process.

Day 4:  Communication & Change Management

• Strategies for promoting the adoption of new processes and procedures.
• Effective communication methods for engaging stakeholders and minimising resistance.
• Training and development plans for smooth implementation.
• Addressing employee concerns and providing ongoing support.

Day 5:  Measuring & Monitoring Process Improvement

• Defining key performance indicators (KPIs) to track process effectiveness.
• Utilising data to measure the impact of process changes.
• Identifying opportunities for ongoing improvement and monitoring for regressions.
• Continuous improvement methodologies like Kaizen and Six Sigma.
• Developing a monitoring plan and further optimising simplified processes.
• Course Recap & Action Planning: Review key learnings, set personal goals, and develop an action plan to implement process improvement strategies within your work environment.