Office Management and Executive Secretarial Skills

Day 1 - The Role of the Executive Secretary/PA:

•   Job definition and analysis. 
•   Identification of personality type. 
•   How to project an image of self-confidence and professionalism. 

Day 2 - Time and Stress Management:

•   Analyse time usage. 
•   Work prioritizing and scheduling. 
•   Travel arrangements. 
•   Diary management. 
•   The key steps in the problem-solving and decision-making model. 
•   Teams and decision-making. 
•   Different strategies that can be used in decision-making.

Day 3 - Communications:

•   What is communication?
•   Improving communications within an existing team. 
•   Oral and listening skills. 
•   Reporting to Management.
•   Negotiation skills and techniques.
•   Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations. 
•   Effective Communication.
•   Communication barriers. 
•   Use body language effectively. 
•   Positive thinking. 
•   Listening skills. 
•   Dealing with difficult people and difficult situations.

Day 4 - Organizing Meeting:

•   What makes good meetings good / bad meetings bad? 
•   Obstacles to meeting effectiveness. 
•   Key Characteristics of an effective meeting. 
•   Meeting rules. 
•   Meeting process. 
•   Agenda setting. 
•   Meeting evaluation. 
•   Meeting room. 
•   Recording devices

Day 5 - The Working Day:

•   Practicing a “typical day” simulated scenario incorporating issues and techniques from the week. 
•   Identifying an approach and style that suits you as an individual. 
•   Reporting to Management – presentation and negotiation techniques 
•   Personal Action Plan.
•   Using computer and electronic office management and secretary (work- shop).