Effective Office Management and Administrator Skills

Harnessing Advanced Administrative Skills

• Introduction
• Mind Mapping Techniques- controlling the power of the mind
• Study of Right Brain/Left Brain Theory
• Planning by using the techniques of the Gantt chart to manage work progress
• Meeting Deadlines for big projects
• Improve the Admin Skills by Introducing unique problem-solving techniques
• Unique and effective decision-making by applying the advanced tools
• Learning to arrange effective meetings
• Noting the minutes of meetings
• Learn to work for more than one manager

Dealing with Perception and Behaviour

• Introduction to perception and how it affects behaviour
• Dealing with 6-9 situations at a time
• Empathy
• Understanding the requirements and pressures of other departments
• Advanced Conflict Management Techniques

Planning and Goal Setting

• Importance of Goals
• Why people set goals
• Coincide with personal and organisational goals
• How to set goals strategically
• Definition of realistic goals
• Study of S.M.A.R.T Goals
• Making Action Plans

Communication & Body Language

• Improving Business Communication
• Telephonic Skills
• Communicating while handling complaints
• Learning telephonic etiquette
• Perfect Telephonic Role Play
• Etiquettes of email drafting
• Selecting persuasive sets of words while drafting letters, memos, and emails
• Using proper language during writing
• Importance of Body Language
• How can gestures work
• Positive and negative implications of Body Language

Creating a Positive Office Environment

• Take the initiative to create a positive office environment
• Meet the expectations of the senior management and stay a step ahead
• Develop a good relationship with the boss
• Sharing goals and visions with the other employees
• Personal SWAT analysis
• Incorporate the latest techniques for an effective secretary

Team Building Spirit

• Be a people's person but headstrong about implying strategies
• Focus on developing teams and retaining the team spirit
• Strict the rules
• Develop excellent interpersonal yet professional communication with colleagues
• Improving the etiquette of meeting visitors
• Charming personality
• Body language
• First impressions do matter

Benefits Of Time Management

• Importance of Time Management for organisational growth
• Juggling multiple tasks at a time
• Set your own goals and be a go-getter
• Pick up the time wasters and take action at the workplace
• Conquer stress by handling the work pressure systematically
• Set priorities for your work
• Make quick decisions for the organisational benefits

Assessment and Discussion

• Making an action plan
• Applying the action plan at the workplace
• Feedback