Effective Office Management and Administrator Skills

Day 1: Harnessing Advanced Administrative and Cognitive Skills

• Mind Mapping Techniques: Controlling the power of the mind for effective organisation
• Understanding the Right Brain/Left Brain Theory to enhance creative and logical thinking
• Planning with Gantt Charts to manage work progress and meet deadlines on large projects
• Introducing unique problem-solving techniques to boost administrative efficiency
• Applying advanced decision-making tools for high-impact results
• Learning to arrange and facilitate effective meetings
• Accurately noting and managing minutes of meetings
• Strategies for working efficiently for more than one manager

Day 2: Managing Perception, Behaviour, and Conflict

• Introduction to perception and understanding how it influences behaviour in the workplace
• Managing and balancing multiple tasks and situations simultaneously (6-9 at a time)
• Developing empathy to understand the needs and pressures of other departments
• Applying advanced conflict management techniques to resolve workplace issues
• Enhancing emotional intelligence for improved interactions
• Strengthening resilience and maintaining composure under pressure
• Facilitating collaboration and fostering understanding between teams

Day 3: Strategic Planning, Goal Setting, and Personal Development

• Understanding the importance of goals and why individuals set them
• Aligning personal goals with organisational objectives for mutual success
• Defining and setting realistic and measurable goals using the S.M.A.R.T. framework
• Creating and implementing effective action plans to achieve set objectives
• Studying strategic goal-setting techniques to enhance team and individual performance
• Conducting personal SWOT analysis to identify strengths and development areas
• Developing a proactive mindset and staying a step ahead in meeting expectations

Day 4: Effective Communication, Business Etiquette, and Body Language

• Improving business communication for clarity and professionalism
• Mastering telephonic skills and etiquette, including complaint handling and role-playing scenarios
• Drafting persuasive and professional emails, letters, and memos with the right tone and language
• Selecting appropriate and impactful words for all forms of business correspondence
• Understanding and using body language effectively in professional settings
• Identifying the positive and negative implications of body language in communication
• Creating a charming first impression through posture, gestures, and personal presentation
• Enhancing visitor management skills and demonstrating professional etiquette during meetings

Day 5: Building a Positive Office Environment, Team Spirit, and Time Management

• Taking the initiative to foster a positive and collaborative office environment
• Meeting and exceeding the expectations of senior management and supervisors
• Building strong relationships with managers, colleagues, and team members
• Sharing company goals and visions to align team objectives
• Incorporating the latest techniques for effective secretarial and administrative functions
• Developing and promoting a strong team-building spirit and maintaining morale
• Managing time effectively to juggle multiple tasks and increase productivity
• Identifying time wasters and implementing strategies to maximise efficiency
• Conquering stress through systematic work handling and prioritisation
• Making quick and informed decisions that benefit the organisation
• Creating and applying an action plan for continuous personal and professional growth
• Final assessment, feedback, and practical action planning for workplace application