Why Total Quality Management is important to a business? November 2, 2023

Total Quality Management (TQM) is a management approach that focuses on continuously improving all aspects of an organisation's products and services by continually improving internal practices. It is a customer-centric approach that involves all employees in the organisation, from top management to the front-line staff.

Why is it important to a business?

TQM is important to businesses for several reasons. First, it can help to improve customer satisfaction by streamlining supply chain management and focusing on meeting or exceeding customer expectations. Companies can increase customer loyalty and repeat business because of the well-trained staff and good-quality products. Second, TQM can reduce costs by minimising errors and improving efficiency. Third, TQM can improve employee morale. By empowering employees to participate in the quality improvement process, businesses can create a more engaged and motivated workforce.

How to implement TQM in a business?

To implement TQM in a business, several steps need to be taken:

Establish a clear vision and goals for quality. What does quality mean to your organisation? What are your quality goals? The employees would then understand how their work is tied to organisational strategy and objectives.
Involve all employees in the quality improvement process. Employees should be trained in TQM tools such as process flowcharts that define clear responsibilities and roles of every employee so everyone knows their roles.
Create a culture of continuous improvement. Encourage employees to constantly look for ways to improve their work and the organisation's processes. Visual action plans can be created so everyone understands the activities required to achieve a specific result.
Use data to drive decision-making. Collect and analyse data to identify and solve problems and make decisions. For instance, Critical Success Factors (CSFs) should be determined to help the organisation focus on those things that help it meet objectives and move closer to achieving its mission.
Focus on improving processes by measuring the metrics. Identify and enhance the organisation's core processes.

If you would like to learn the skills needed to help any business reach TQM goals and learn how to enhance customer service and boost customer satisfaction. Join London Training for Excellence's Total Quality Management (TQM) Training Programme to learn how to make a difference in your business and career today!